Fireball Security Ltd. (“Fireball Security”, “we”, “us”, or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what we collect, how we use it, and the choices you have. It applies to our website and the services we provide across British Columbia, Canada, and is consistent with the Personal Information Protection Act (PIPA) of British Columbia and Canada's PIPEDA.
Information We Collect
We collect information you choose to provide and limited technical information, including:
- Contact and quote details you submit through our forms: name, company, email, phone number, location, services of interest, and any message you include.
- Career interest details if you join our talent pool or apply for a role: name, email, and any résumé or message you send us.
- Usage data such as pages visited and approximate location, collected through cookies and analytics where you have consented.
How We Use Your Information
- To respond to quote requests and provide the security services you ask about.
- To contact you about your inquiry, including by phone, email, or text.
- To consider you for current or future employment opportunities.
- To improve our website, services, and customer experience.
- To meet legal, regulatory, and contractual obligations.
How We Share Information
We do not sell your personal information. We only share it with trusted service providers who help us operate our business (for example, email, hosting, and analytics providers), and only to the extent needed to deliver our services. We may disclose information where required by law or to protect our legal rights.
Data Retention
We keep personal information only as long as necessary to fulfil the purposes described in this policy, to provide our services, and to comply with legal obligations. When information is no longer needed, we securely delete or anonymize it.
Cookies and Analytics
Our website may use cookies and analytics tools to understand how visitors use the site. You can control cookies through your browser settings. Disabling cookies may affect some site functionality.
Your Rights
You may request access to, correction of, or deletion of your personal information, and you may withdraw consent to marketing communications at any time. To exercise these rights, contact us using the details below.
Security
We use reasonable administrative, technical, and physical safeguards to protect your personal information against loss, theft, and unauthorized access. No method of transmission over the internet is completely secure, but we work to protect your data at every step.
Contact Us
If you have questions about this Privacy Policy or how we handle your information, contact us at info@thefireballsecurity.ca or call 250-899-6620. You can also reach us through our contact page.